Refunds

Last updated 29 October 2026

1. Within 7 days

If you ask within 7 days of buying a PASS or PACK and you've used fewer than 10 scans from it, we refund it in full. No reason needed.

2. Something went wrong

If you paid but your PASS or PACK didn't unlock, or you were charged twice, email us and we'll either unlock it or refund you, whenever it happened.

3. Other cases

Outside the above (for example after 7 days, or after more scans), we look at each request fairly, case by case. If the reader simply doesn't work for your bills, tell us.

4. If Holysplit shuts down

With at least 30 days' notice, we either keep honouring running PASSes and PACKs or refund the unused part pro rata: the remaining months of a PASS, or the unused scans of a PACK.

5. How to ask

Email holysplit.app@gmail.com with the Google email you signed in with and the date and amount (or forward Stripe's receipt). We reply within 3 working days.

Approved refunds go back through Stripe, our payment provider. PromptPay has no card to send money back to, so Stripe will email you to ask which bank account to send it to (the account you paid from). Once you reply, it usually arrives within a few days; the whole process can take up to 30 days. If that doesn't work, we pay you back by bank transfer to an account you give us. When a purchase is refunded, the PASS or the remaining scans from it are removed.